Privacy Policy

1. Introduction

Talkren Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer engagement platform and related services.

Talkren Ltd is a company registered in England and Wales (Company No. 15847392). By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

Account information (name, email address, company details)
Payment information (processed securely via Stripe)
Content you upload to train your AI assistant (knowledge bases, FAQs, etc.)
Communications with our support team

2.2 Information Collected Automatically

Usage data (pages visited, features used, time spent)
Device information (browser type, operating system, IP address)
Conversation data (interactions with AI assistants for service improvement)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Train and improve our AI models (using anonymized data)
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse
Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following situations:

Service Providers: With third-party vendors who perform services on our behalf
Business Transfers: In connection with any merger, acquisition, or sale of assets
Legal Requirements: When required by law or to protect our rights
With Your Consent: When you have given us explicit permission

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest using industry-standard protocols
Cloud infrastructure hosted on AWS (Amazon Web Services) with robust security controls
Regular security assessments and vulnerability monitoring
Access controls and multi-factor authentication measures
Employee training on data protection best practices

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right of Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Request transfer of your data
Right to Object: Object to processing of your data

To exercise these rights, please contact us at privacy@talkren.com.

7. Cookie Policy

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device.

Types of Cookies We Use:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your activity to deliver relevant advertising

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our services.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When determining retention periods, we consider:

The nature and sensitivity of the data
Potential risk of harm from unauthorized use
Legal and regulatory requirements
Business needs

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@talkren.com
Data Protection Officer: dpo@talkren.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.