Terms of Use | Talkren

1. Agreement to Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you and Talkren Ltd ("Company", "we", "us", or "our"), a company registered in England and Wales (Company No. 15847392).

By accessing or using our AI-powered customer engagement platform and related services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. Eligibility

To use our Services, you must:

Be at least 18 years of age
Have the legal capacity to enter into binding contracts
Not be prohibited from using our Services under applicable law
Provide accurate and complete information during registration

3. Account Registration

To access certain features of our Services, you must create an account. When you create an account, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your password secure and confidential
Be responsible for all activities under your account
Notify us immediately of any unauthorized use

4. Services Description

Talkren provides an AI concierge platform that enables businesses to power customer conversations across chat and voice channels. Our Services include:

AI-powered chat and voice assistants
Booking and reservation management
Knowledge base management
Analytics and reporting
Workflow automation tools
API access and integrations

5. Acceptable Use

You agree not to use our Services to:

Violate any applicable laws or regulations
Infringe upon the rights of others
Transmit harmful, offensive, or inappropriate content
Distribute malware or other harmful code
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of our Services
Use our Services for spam or phishing activities
Impersonate any person or entity
Collect personal information without consent
Use automated systems to access our Services without permission

6. Intellectual Property

The Services and all content, features, and functionality are owned by Talkren Ltd and are protected by international copyright, trademark, patent, and other intellectual property laws.

You retain ownership of any content you submit to our Services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and process such content to provide and improve our Services.

7. Payment Terms

If you subscribe to a paid plan, you agree to:

Pay all fees according to the pricing plan selected
Provide valid and current payment information
Authorize us to charge your payment method automatically

All fees are non-refundable except as expressly stated in these Terms or required by law. We reserve the right to change our pricing with 30 days notice.

8. Service Level Agreement

We strive to maintain 99.9% uptime for our Services. In the event of service disruptions, we will:

Provide timely communication about the issue
Work diligently to restore service
Offer service credits for extended outages (Enterprise customers)

9. Data Processing

When you use our Services to process personal data of your customers or end users, you act as the data controller and we act as the data processor. You agree to:

Obtain necessary consents from your end users
Comply with applicable data protection laws
Enter into a Data Processing Agreement with us upon request

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or secure. AI-generated responses may not always be accurate, and you should verify important information independently.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TALKREV LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

Our total liability for any claim arising from or related to these Terms or the Services shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Talkren Ltd and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

Your use of the Services
Your violation of these Terms
Your violation of any rights of another party
Content you submit through the Services

13. Termination

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including breach of these Terms.

Upon termination, your right to use the Services will cease immediately. We may retain and use your data as permitted by our Privacy Policy and applicable law.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date.

Your continued use of the Services after any changes indicates your acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Contact Information

For questions about these Terms, please contact us:

Email: legal@talkren.com
General Inquiries: hello@talkren.com